Delivery & Shipping
At studio d'autonome we value shipping as sustainably as possible and giving the best service to our customers, who share our awesome values.
This means that as a small and sustainable company we cannot offer the same shipment policies as larger online shops can. Besides, we want to offer eco-conscious shipping to significantly reduce carbon dioxide emissions in our environment and we do not use plastic bags or plastic packaging. All materials in our deliveries are environmentally friendly, sustainable and can be recycled.
Once we receive your order we will send you an order confirmation via email (please check your spam box if you can't find the confirmation email) with track and trace details so you can follow the parcel once it has left our warehouse.
All our orders are dispatched twice a week. This way, the courier's delivery trucks can combine a number or pickups, which reduces the number or carbon emissions released into the atmosphere. Unfortunately it means you'll have to wait a bit longer than usual.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about processing a refund for the out of stock item. Please keep in mind that all our pre-loved goods are unique and there will always be one variant of each specific item.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. See table below for price indications according to your country of residence. (Prices are including tracking) as we only ship parcels with tracking to prevent complications of any kind.
|Track and Trace|
|0-0,5 KG||€ 6,00||€ 9,00|
|0,5-1 KG||€ 9,00||€ 16,00|
|1-2KG||€ 14,00||€ 24,00|
|2-3 KG||€ 17,50||€ 27,50|
|> 3KG||€ 20,00||€ 30,00|
*ROW (Rest Of the World)
Once an item is shipped studio d'autonome is not responsible if the delivery is delayed, or if the item is lost/damaged in transit.
3. Dispatch Time
All our orders are dispatched twice a week and shipped via CTT Portuguese Mail Services with tracking number&priority mail. If you purchase an item on the weekend or a public holiday, your item will be shipped the next business day. According to CTT, delivery time for EU orders is 3-5 working days from the dispatch date, while the delivery time for intercontinental orders is 6-12 days. As soon as your shipment is processed, you will receive a tracking number.
Atm international deliveries take a bit longer than usual due to COVID-19.
4. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
8.1 Custom Duties & Taxes
Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
8.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and studio d'autonome encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to studio d'autonome at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
VAT will be charged on all orders shipped within the EU. VAT will not be charged for all non EU countries c.q. the rest of the world.
10. Customer service
For all customer service inquiries, please email us at firstname.lastname@example.org